Visitor Terms and Conditions

PAYMENTS

A DEPOSIT of ONE THIRD is required on reservation of the property. THE DEPOSIT IS BASED ON THE TOTAL AMOUNT OF THE HOLIDAY AND ANY EXTRAS YOU HAVE INCLUDED IN YOUR BOOKING. On receipt of your completed reservation form and deposit, the accommodation will be reserved (subject to availability). Our official confirmation of holiday reservation, detailing all the relevant information concerning the accommodation together with our official receipt for the deposit received, will then be forwarded to you. If we are unable to reserve accommodation for you, the full amount of the deposit received will be returned to you.

The OUTSTANDING BALANCE of the holiday rental fee should be made payable to: Churchfield Holiday Lettings at least SIX WEEKS before the commencement of the holiday. IF AN APPLICATION IS MADE FOR ACCOMMODATION TO BE TAKEN UP WITHIN SIX WEEKS, THE FULL RENTAL FEE WILL BE REQUIRED WITH THE RESERVATION APPLICATION. Churchfield Holiday Lettings or the owner reserves the right to refuse or cancel any reservation without being under obligation to assign any reason and will accept no liability in respect of the refusal or cancellation, but shall refund all monies paid by the visitor in respect of such reservation.

RESERVATIONS

Reservations are normally accepted from Saturday to Saturday (unless otherwise stated on the property description) during the main holiday season (being May to September inclusive). To arrange a reservation please complete the booking form on the website and send it to us together with the payment details. No reservation will be accepted from any person under 18 years. Payments should be made out in favour of Churchfield Holiday Lettings and sent to: Churchfield Holiday Lettings, 122, Charminster Road, Bournemouth, Dorset, BH8 8UT. Alternatively you can make a direct payment via our NatWest Bank Account. Account Number: 28340760 Sort Code: 56-00-35 (Please add your full name as a reference, when you send your payment).

RENTAL TERMS

The rental terms for self-catering accommodation are quoted by season for each accommodation – the periods covering each season are printed within the brochure or web site. All prices quoted are subject to alteration without notice. In the event that you have to cancel your holiday six weeks before it is due to commence for any reason there will be an administration charge of £50.00. If you have to cancel your holiday within 5 weeks of its start date there will be a £75.00 charge, if four weeks before the start date there will be a charge of £100.00, if cancelled three weeks before the charge will be £125.00, If cancelled beyond this point the full cost of the holiday will not be refundable. In the event of a death or serious accident, proof will be required in order to receive a refund of 50% of your holiday price.

BED LINEN, TOWELS, COTS AND HIGH CHAIRS

Visitors are required to bring their own sheets, duvet covers and pillowcases. ALL OTHER BEDDING IS PROVIDED. Sheets, pillowcases and duvet covers, bathroom towels and cots can be hired. Under no circumstances will visitors be allowed to sleep in beds without adequate bed linen.

For self-catering accommodation, babies up to the age of two years are classified as cot age and are allowed free. Extra persons are subject to surcharge. Bedding Sets, Towel Sets and cots with a mattress can be hired from Churchfield Holiday Lettings. The cost for any hired items can be found on the Churchfield Holiday Lettings Booking Form. IN ALL CASES THE VISITOR MUST BRING THEIR OWN COT BEDDING.

PETS

Pets are not acceptable unless prior permission has been given. Pet details must be recorded on the booking form. Pets are only accepted on the visitor’s guarantee that their pet is fully housetrained and at all times kept under control. Anyone arriving without prior approval on an animal will be refused entry of the pet. Please note that a property stating NO PETS does not guarantee that there have never been pets residing/visiting in this property. A supplement per pet per week may apply. Pets should not be left in the property unattended at any time.

PERSONAL INSURANCE COVER/LIABILITY

Visitors are strongly advised to arrange insurance cover against personal loss. The use of the accommodation is at the visitor’s risk and the owner or Churchfield Holiday Lettings will accept no liability for injury to occupants, loss or damage of belongings. Please ask for details.

COLLECTION OF KEYS AND NOTIFICATION OF ARRIVAL

Keys will be sent to the Visitors home address as soon as the full payment is received, for the holiday booking. Alternatively you may collect the keys for the property on your day of arrival, please advise us if you wish to collect keys. The Churchfield Office is open between 9am and 6pm Monday to Friday and on a Saturday, between 9am to 4pm. If you are collecting keys, please advise us of your estimated time of arrival. Loss of keys will incur a charge equivalent of that to change the locks and obtain new keys, payable by the applicant. All keys must be returned to the Landlord within seven days of the end of the holiday. If visitors become locked out during their holiday there will be a call-out fee for a representative to visit the property and regain access (£10 charge will be made 9am – 5pm Mon-Fri, £25 charge will be made out of office hours PAYABLE ON ARRIVAL).

ARRIVAL AND DEPARTURE

Visitors must clearly understand that the accommodation will NOT BE AVAILABLE UNTIL 3.00 p.m. on the arrival date. On the day of departure the visitor must arrange to leave NOT LATER THAN 10.00 a.m. Please note that if you do have problems when you arrive your first point of contact is The Churchfield Holiday Letting office.

BREAKAGES AND CLEANLINESS

The accommodation is made available for letting on the clear understanding that it is left in a THOROUGHLY CLEAN AND TIDY CONDITION at the time of vacating by the visitor. The visitor must also ensure that ALL SURPLUS FOOD AND DRINK ETC. are disposed of and that ALL WASTE IS REMOVED from the premises. The visitor will be held responsible for any damage or breakages that occur and such incidents must be reported to the Landlord and or a Churchfield Holiday Lettings representative and the required compensation paid before departure. If any breakages or damage are not reported to the Landlord, or the property not left thoroughly clean and tidy, an invoice will be sent to the applicant that must be paid within seven days. Failure to do this may result in legal proceedings.

ELECTRICITY

The majority of Holiday letting properties have all services included, however some properties are fitted with an Electric pay meter, where the visitor will be expected to pay any charges.

CONTRACT

IT SHOULD BE NOTED THAT THE CONTRACT OF RENTAL SHALL BE BETWEEN THE HIRER AND THE LANDLORD, SUBJECT TO CONDITION OF RENTAL. The Owner and Owners Agent reserve the right at their absolute discretion to refuse or cancel any Reservation or any arrangements made without being under obligation to assign any reason therefore. In such event no liability in respect of the refusal or cancellation shall fall upon the Owner nor the Owners Agents save only that they shall refund to the Occupier the monies already paid by him or her in respect of such reservation. The visitor and his/her party have the right to occupy the accommodation for the purpose of a holiday only and are not protected tenancies under the Rent Acts. It is not permissible to assign, let, part with possession of the accommodation, nor allow any other person other than those named on the booking form received to occupy the accommodation.

ACCURACY OF PRINTED MATTER

While every possible care is taken in preparation of the details printed in the brochure and web site, the visitor will fully appreciate that the human element cannot be disregarded and the Landlord or Churchfield Holiday Lettings will not accept any liability for any loss incurred. Should an error be made and later noted all those concerned will be notified. Details of your reservation are printed on your Booking Confirmation and it is imperative that these details are carefully checked for accuracy. Any discrepancies should be reported within 7 days, in writing.